PRIVACY POLICY

Shared Myths Inc. ("Shared Myths", "we", "our", or "us") is committed to protecting the privacy of our customers and the personal information entrusted to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to businesses that use our services.

This Privacy Policy applies to all products and services offered by Shared Myths Inc.

WHO WE ARE

Shared Myths Inc. is an Ontario-based company that provides review messaging, customer feedback, reputation management, AI-generated customer thank-you content, and related services for local businesses.

If you have questions about this Privacy Policy, you may contact:

Shared Myths Inc.

Email: <kabir@sharedmyths.com>

Mailing Address: 2213 - 3 Gloucester Street, Toronto, Ontario (M4Y 0C6)

INFORMATION WE COLLECT

A. Business Information

We may collect:

• Business name

• Business address

• Business phone number

• Business email address

• Owner or manager contact information

• Account and subscription information

B. Customer Information Provided By Businesses

Businesses using our services may provide:

• Customer first name

• Customer phone number

• Date of service or purchase

• Business location visited

We do not require businesses to provide sensitive personal information.

C. Owner Photographs

Businesses may provide photographs of owners, managers, or authorized representatives for the purpose of generating personalized customer thank-you images.

D. Technical Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Usage information

• Platform activity logs

• Error and diagnostic information

INFORMATION WE DO NOT INTEND TO COLLECT

Businesses are prohibited from uploading:

• Health information

• Medical records

• Legal matter information

• Government-issued identification numbers

• Financial account information

• Credit card information

• Social insurance numbers

• Any other sensitive personal information

If we become aware that such information has been uploaded, we reserve the right to remove it.

HOW WE USE INFORMATION

We use information to:

• Deliver SMS review requests

• Generate personalized thank-you content

• Operate and improve our platform

• Provide customer support

• Maintain account records

• Detect fraud and misuse

• Comply with legal obligations

• Enforce our Terms of Service

We do not sell customer information.

SMS COMMUNICATIONS

Shared Myths sends SMS messages on behalf of participating businesses.

The business providing customer information is responsible for obtaining all required customer consents under applicable laws, including Canada's Anti-Spam Legislation (CASL).

Shared Myths relies upon businesses' representations that appropriate consent has been obtained.

ARTIFICIAL INTELLIGENCE SERVICES

Shared Myths may use artificial intelligence tools to generate personalized customer-facing content.

Owner photographs may be processed through AI systems to generate thank-you images and related review-request materials.

These photographs are used solely for providing services to the participating business.

HUMAN REVIEW OF DATA

Authorized personnel of Shared Myths may access and review customer information for purposes including:

• Account setup

• Customer support

• Quality assurance

• Troubleshooting

• Compliance and security review

Access is limited to personnel with a legitimate business need.

THIRD-PARTY SERVICE PROVIDERS

To operate our services, we may use trusted third-party providers for:

• Cloud hosting

• Data storage

• SMS delivery

• Artificial intelligence services

• Security monitoring

• Analytics

• Technical infrastructure

These providers may process information only as necessary to perform services on our behalf.

DATA STORAGE AND SECURITY

Customer information is stored using commercially reasonable administrative, technical, and organizational safeguards.

While no system can guarantee absolute security, Shared Myths takes reasonable measures designed to protect information against unauthorized access, disclosure, alteration, and destruction.

DATA RETENTION

While a business maintains an active subscription, customer information may be retained within our systems.

Owner photographs and account information may also remain stored while services remain active.

DATA DELETION

When a business cancels its subscription and requests deletion, Shared Myths will take commercially reasonable steps to remove customer information from active systems within a reasonable period.

Certain information may be retained where required by law or necessary for legitimate business purposes such as fraud prevention, dispute resolution, or legal compliance.

DISCLOSURE OF INFORMATION

We may disclose information:

• With service providers assisting us in delivering services

• When required by law

• In response to lawful requests from government authorities

• To protect our rights, property, or safety

• In connection with a merger, acquisition, or sale of business assets

We do not sell personal information to third parties.

BUSINESS RESPONSIBILITIES

Businesses using our platform are responsible for:

• Obtaining customer consent where required

• Providing accurate information

• Complying with applicable privacy laws

• Complying with CASL

• Ensuring uploaded information is lawfully collected

PIPEDA RIGHTS

Subject to applicable law, individuals may have rights regarding personal information, including rights to:

• Request access to information

• Request correction of inaccurate information

• Inquire about our privacy practices

Requests should be directed through the business that originally collected the information or directly to Shared Myths where appropriate.

CHILDREN'S INFORMATION

Our services are intended for businesses and are not directed toward children.

We do not knowingly collect personal information directly from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updated versions will be posted with a revised effective date.

Continued use of the Services following publication of changes constitutes acceptance of the revised Privacy Policy.

CONTACT US

Questions regarding this Privacy Policy may be directed to:

Shared Myths Inc.

Email: <kabir@sharedmyths.com>

Address: 2213 - 3 Gloucester Street, Toronto, Ontario (M4Y 0C6)

Phone: (647) 628-2555

By using Shared Myths services, businesses acknowledge that they have reviewed and understood this Privacy Policy.